FAQ – Frequently asked questions

We ship our items outside the EU under the conditions of DAP. This means that any additional import duties and taxes are the responsibility of the buyer. If you would like to know more about import duties, we recommend to contact the customs authorities of your country.

If you wish to purchase an item after your enquiry, it is possible to pay by credit card (Mastercard, Visa and American Express), Apple Pay, Google Pay, IDEAL and bank transfer.

Please note that there is an additional 3,5% transaction fee when using a credit card.

On most of the items the VAT margin scheme is applicable. This means that VAT is not calculated on the turnover, so not specified on the invoice.

However for additional shipping and handling inside the EU, 21% VAT is applied.

For non-EU countries, additional import duties and taxes may apply, for which the buyer is responsible.

If you find a product of your liking, please fill in the enquiry form with your full address so that we can give you a quote for shipping and handling costs.

On the right side of webpage of the article you are interested in, you will find an enquiry form. Please fill in this form with your full address. We will contact you as soon as possible!

We only start the process of your order and organise transport until payment has been made in advance.

Most of our furniture has been professionally restored. If this is not the case, we mention this in the description.

Not all items you find on our website are present at our shop in Amsterdam. To be sure that the object of your interest is available in our shop, please send us an email in advance.

We only buy Japanese items from private collections if we believe they are very special. We do not give valuations and do not do Japanese translations.
Please keep in mind that we are a seller of Japanese antiques seller and not an auction house or appraisal company. If you are looking for a professional taxation, we recommend to contact an auction house or to submit your items yourself on an online auction platform, like Catawiki.

Our kimono’s are only available in our physical store in Amsterdam.

Most of our products are authentic Japanese items, as we buy directly in Japan about twice a year. A few of our items do not originate from Japan, these items are specified in the separate category “Chinese and other Asian objects”.

Not all items we have in our collection can be found on our website, please feel free to contact us.

Most of our items require special handling to prepare them for shipping. We take packing very seriously and examine each object individually to determine how we can ship it safely. This means that we occasionally use custom-made wooden crates. We also have specialised transport insurance, so your shipment is covered from door to door. This is what we mean by additional (handling) costs on top of the actual transportation costs.

We want to offer you the safest shipping at the best price. That’s why we work with a variety of shipping companies, but mainly FedEx.

Please contact us if you want to know an estimated delivery time to your country.

We ship our items outside the EU under the conditions of DAP. This means that any additional import duties and taxes are the responsibility of the buyer. If you would like to know more about import duties, we recommend to contact the customs authorities of your country.

Yes we do, we have a lot of experience with worldwide shipping!

If you find a product of your liking, please fill in the enquiry form with your full address so that we can give you a quote for shipping and handling costs.

Most of our furniture has been professionally restored. If this is not the case, we mention this in the description.

We can hold an item for 24 hours. Please contact the shop in advance.

In our physical store we accept; PIN (Maestro/VPAY) , Mastercard, Visa, American Express, Apple Pay, Google Pay and cash.

Please see our contact page.

Not all items you find on our website are present at our shop in Amsterdam. To be sure that the object of your interest is available in our shop, please send us an email in advance.

Please see our contact page.

We only buy Japanese items from private collections if we believe they are very special. We do not give valuations and do not do Japanese translations.
Please keep in mind that we are a seller of Japanese antiques seller and not an auction house or appraisal company. If you are looking for a professional taxation, we recommend to contact an auction house or to submit your items yourself on an online auction platform, like Catawiki.

Our kimono’s are only available in our physical store in Amsterdam.

We are active weekly on Catawiki. Click here to view the items we offer this week.

Only when the auction ends and the item remains unsold it is possible to buy directly from us. We strongly recommend that you bid on Catawiki to increase your chances of obtaining the item.